What's new at Plumbwright, month by month.

Multi-tech scheduling now supports two-truck and three-truck shops so the receptionist books the right crew against real availability — not a single shared slot. The after-hours job confirmation runbook was updated to cover edge cases that came up over the summer. SOC 2 Type II recertification completed with no exceptions.

• · Two-truck and three-truck availability models wired into the scheduling engine.
• · After-hours confirmation runbook updated for storm-week and holiday-week patterns.
• · SOC 2 Type II recertification completed — no exceptions, full report available on request.

The review-ask SMS sequence now runs automatically — with a DNC and opt-out preflight on every send. The CRM outcome taxonomy picked up two new codes that came up repeatedly in plumbing calls. A new integration was added for a major field-service dispatch platform; the integration page lists it as a category rather than a vendor name until the rollout is fully validated.

• · Automated review-ask SMS — fires on its own, with DNC + opt-out preflight on every send.
• · CRM outcome taxonomy extended with "no-show" and "rebook" — feeds back into the weekly KPI digest.
• · New dispatch-platform integration added and currently in the standard validation window.

Water-heater calls are tighter now — the intent-detection refinements cut average handle time on water-heater quote requests, and the receptionist spots replacement-versus-repair sooner. The TCPA posture was audited end-to-end with no findings.

• · Water-heater intent detection refined — replacement-vs-repair flagged earlier in the call.
• · Average handle time on water-heater quotes reduced on the test set.
• · TCPA audit completed with no findings — operational defaults confirmed conservative and audit-ready.

Call-routing logic got a focused pass — after-hours queues now route to on-call more reliably, and the overlap where two handoffs fired on the same call has been closed. Missed-call text-back latency came down, and the appointment-reminder window was tuned based on the data from the last quarter of reminders.

• · Call-routing edge cases closed — after-hours queues no longer double-handoff.
• · Missed-call text-back latency reduced; closer to a real-time reply on a missed inbound.
• · Appointment-reminder window re-tuned — shorter on day-of for residential, kept longer for commercial.

Google and Outlook two-way calendar sync shipped to Starter tier — previously Growth-only — so a single-truck shop can run the same live booking surface as a multi-truck shop. The weekly KPI digest format was refreshed so the owner reads the booking-rate and lost-reason breakdown first and the raw counts second.

• · Two-way Google and Outlook calendar sync available on Starter tier.
• · Weekly KPI digest format refreshed — booking-rate and lost reasons lead the recap.
• · Digest delivery time moved to Sunday evening so Monday opens on it.

The quiet-hours and Do-Not-Call runtime guard was audited line by line and tightened where it was leaving gaps on state-specific lists. The FAQ training corpus picked up a substantial drain-and-sewer expansion — mainline cable, hydro-jet, and camera/snake pricing patterns that previously fell through to a human handoff.

• · Quiet-hours runtime guard audited — gaps on state-specific lists closed.
• · DNC preflight now hit synchronously when the contact record is recent (faster path).
• · Drain-and-sewer FAQ corpus expanded — mainline, hydro-jet, and camera/snake patterns covered natively.